Privacy Policy

Personal Information You Provide

• ●Full name, email address, phone number, and nationality
• ●Passport or ID details for citizenship and legal processing
• ●Financial information relevant to property transactions
• ●Communication preferences and enquiry details
• ●Any other information you voluntarily submit via our forms or correspondence

Information Collected Automatically

• ●IP address, browser type, device information, and operating system
• ●Pages visited, time spent on pages, and navigation patterns
• ●Referral source and search terms used to find our website
• ●Cookies and similar tracking technologies (see Section 6)

We use your personal data to:

• ●Respond to your property enquiries and provide tailored recommendations
• ●Facilitate property viewings, transactions, and legal processes
• ●Process citizenship and residence permit applications on your behalf
• ●Send relevant property listings, market updates, and newsletters (with your consent)
• ●Improve our website, services, and user experience
• ●Comply with legal obligations under Turkish and international law
• ●Prevent fraud and ensure the security of our services

We process your data based on:

• ●Contractual necessity — to perform services you have requested
• ●Legitimate interest — to improve our services and communicate with you
• ●Legal obligation — to comply with Turkish data protection law (KVKK) and applicable regulations
• ●Consent — where you have opted in to marketing communications or cookies

We may share your information with:

• ●Licensed lawyers and notaries involved in your property transaction
• ●Turkish government authorities for citizenship and permit applications
• ●Trusted property developers and partners relevant to your enquiry
• ●Payment processors and banks for transaction facilitation
• ●Analytics providers (e.g., Google Analytics) for website improvement
• ●Marketing platforms for email communications (with your consent)

We will never:

• ●Sell your personal data to third parties
• ●Share your information for purposes unrelated to our services
• ●Transfer data to countries without adequate protection unless legally required

We protect your data through:

• ●SSL/TLS encryption for all data transmitted via our website
• ●Secure storage systems with access controls and authentication
• ●Regular security audits and vulnerability assessments
• ●Staff training on data protection and confidentiality
• ●Incident response procedures for any potential data breaches

Our website uses:

• ●Essential cookies — required for the website to function properly
• ●Analytics cookies — to understand how visitors use our website (Google Analytics)
• ●Marketing cookies — to deliver relevant advertisements (with your consent)
• ●Preference cookies — to remember your settings and choices

Managing cookies:

• ●You can manage cookie preferences through your browser settings
• ●Disabling essential cookies may affect website functionality
• ●You can opt out of Google Analytics at tools.google.com/dlpage/gaoptout

Under Turkish KVKK and applicable laws, you have the right to:

• ●Access — request a copy of the personal data we hold about you
• ●Rectification — request correction of inaccurate or incomplete data
• ●Erasure — request deletion of your data where no legal basis for retention exists
• ●Restriction — request that we limit processing of your data
• ●Portability — receive your data in a structured, machine-readable format
• ●Objection — object to processing based on legitimate interest or direct marketing
• ●Withdraw consent — withdraw previously given consent at any time

To exercise your rights:

• ●Email us at info@propertyquestturkey.com with your request
• ●We will respond within 30 days of receiving your request
• ●We may request verification of your identity before processing

We retain your data for:

• ●Active client records — duration of our business relationship plus 10 years
• ●Enquiry data — up to 3 years from last contact
• ●Transaction records — as required by Turkish commercial and tax law
• ●Marketing consent records — until you withdraw consent
• ●Website analytics — up to 26 months (Google Analytics default)

• ●Your data may be processed in Turkey and other countries where our service providers operate
• ●We ensure adequate safeguards are in place for any international transfers
• ●Transfers comply with KVKK requirements and, where applicable, GDPR standards
• ●We use standard contractual clauses and data processing agreements where necessary

• ●Our services are not directed at individuals under 18 years of age
• ●We do not knowingly collect personal data from children
• ●If we become aware of any such data, we will delete it promptly

• ●We may update this Privacy Policy from time to time
• ●Material changes will be communicated via our website or email
• ●Continued use of our services after updates constitutes acceptance
• ●We encourage you to review this page periodically